TalksThat Support
We usually reply within 1–2 business days.
Contact us
Email support@talksthat.com with your username, the device you use (iPhone, Android or web) and a short description of the problem. Screenshots help. We never ask for your password.
Account and sign-in
If you can't sign in, use the password reset option on the sign-in screen, or sign in with the same Google account you used to register. Your username and profile details can be changed in Settings → Profile.
Delete your account
Open Settings and choose Delete account. This permanently removes your profile and posted content. Some payment and safety records are kept where the law requires. If you cannot access the app, email us from your account's email address and we will process the request.
Coins and purchases
Coins bought in the iPhone app are charged by Apple to your Apple ID. If coins haven't appeared after a purchase, wait a few minutes and reopen your wallet, then tap Restore Purchases. If they still don't appear, email us with the date and the Apple receipt. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
TalksThat Plus subscription
TalksThat Plus renews monthly until cancelled. On iPhone, manage or cancel it in Settings → [your name] → Subscriptions, at least 24 hours before the renewal date. Access continues until the end of the current paid period. Subscriptions bought on the website are managed in TalksThat Settings.
Gifts and creator earnings
Gifts sent to creators are final. Creator balances become withdrawable after payout verification is complete. For payout questions, include your username and the transfer date.
Marketplace orders
Track orders under Shop → Orders. For missing, damaged or wrong items, open the order and request a return, or email us with your order number.
Report abuse or unsafe content
Every video, comment, profile, live room, message and listing has a Report option, and you can block any account from its profile. Reports are reviewed by our moderation team, and objectionable content is removed and offending accounts are acted on within 24 hours. For urgent safety concerns email support@talksthat.com with the subject "Safety". If someone is in immediate danger, contact local emergency services.
Policies
Read our Privacy Policy at talksthat.com/privacy, Terms of Service at talksthat.com/terms and Community Guidelines at talksthat.com/community-guidelines.